Terms & Conditions

Surreally App

Effective Date: 11th August 2026

1. About These Terms

These Terms and Conditions (“Terms”) govern your use of the Surreally mobile application (“App”) operated by Surreal Digital LTD (“Company,” “we,” “us,” or “our”).

2. Service Description

Surreally is a hypnosis meditation audio application that:

Streams guided hypnosis meditation audio journeys recorded and produced by Surreal Digital LTD
Helps you relax deeply and rehearse the identity, habits, and states of being you are moving toward
Keeps a private record of your listening so you can pick up where you left off
May include optional reflective features in some versions of the App (such as voice reflection sessions and AI-generated insights), which store your reflections and insights privately

Age Requirement: You must be at least 18 years old to use this App. The App explores emotional and reflective material that requires adult judgment.

3. Subscription Terms

3.1 Subscription Plans

Free Trial: 3 days of full access
Monthly Subscription: £22.00 per month (prices vary by local currency)
Yearly Subscription: £88.00 per year (prices vary by local currency)

Prices are converted to your local currency and charged through Apple’s App Store in your region.

3.2 Auto-Renewal (International Consumer Rights Compliant)

IMPORTANT: Your subscription automatically renews unless cancelled at least 24 hours before the current period ends.

Your Cancellation Rights (Varies by Region):

UK/EU Users:

14-Day Cooling Off Period: Cancel within 14 days for full refund
Easy Cancellation: Cancel anytime through iOS Settings > Apple ID > Subscriptions
No Penalty Cancellation: Cancel without providing reasons

US Users:

Cancel Anytime: No cooling-off period required, but Apple may provide refunds at their discretion
State-Specific Rights: California, New York, and other states may have additional protections

Canadian Users:

Provincial Rights: Consumer protection varies by province
Federal Rights: Protection under Consumer Contracts Regulations where applicable

Australian/New Zealand Users:

Consumer Guarantee: Rights under Australian Consumer Law and New Zealand Consumer Guarantees Act
Cooling-Off Periods: May apply under Distance Selling/E-commerce regulations

All Users:

Apple’s Refund Policy: All refunds processed through Apple’s standard procedures
Technical Issues: Pro-rata refunds available if service cannot be delivered

3.3 Refund Policy

EU/UK: 14-day withdrawal right for digital services
Australia: Consumer guarantees for digital products that don’t work as described
US: Apple’s standard refund policy applies, with additional state protections
Canada: Provincial consumer protection laws apply
New Zealand: Consumer Guarantees Act protections for digital services

All refund requests processed through Apple’s App Store refund system.

4. Acceptable Use

4.1 Permitted Use

Personal listening to our hypnosis meditation journeys for relaxation, self-reflection, and self-discovery
Gaining clarity, breaking patterns, and overcoming limiting beliefs
Rehearsing new habits, decisions, and states of being through guided hypnosis
Emotional processing and somatic (body-based) awareness
Where available, personal use of reflective features such as voice reflections and insights

4.2 Prohibited Use

Copying, recording, extracting, redistributing, or publicly playing our audio content
Creating content that violates platform terms of service
Generating harmful, abusive, or illegal content
Attempting to reverse engineer our systems
Sharing accounts or login credentials
Commercial resale of our content or of generated content without proper licensing

5. Intellectual Property

5.1 Your Content

Ownership: You retain full ownership of anything you submit through the App — reflections, notes, and voice recordings
Generated Content: Where the App generates content for you (such as insights), that content belongs to you
No Attribution Required: You are not required to credit Surreally when using content generated for you

5.2 Our Content

The App, our audio recordings, scripts, music, sound design, and technology are owned by Surreal Digital LTD
Journeys are licensed to you for personal, non-commercial listening within the App
You receive a limited, non-transferable license to use the App
You may not copy, extract, record, redistribute, resell, or publicly play our audio content, and you may not copy, modify, or distribute our proprietary technology

6. Hypnosis, Wellness, and Content Disclaimers

6.1 Listening Safely

IMPORTANT — READ BEFORE LISTENING:

Only listen to hypnosis audio when you can safely relax fully and close your eyes
Never listen while driving, operating machinery, or doing anything that requires your attention
If you have epilepsy, a seizure disorder, a psychotic disorder, or another serious mental health condition, consult a qualified healthcare provider before using hypnosis audio
Stop listening and return your attention to your surroundings if you feel unwell at any point

6.2 Not Professional Services

Hypnosis meditation is a relaxation and self-development practice. This App is for educational and self-discovery purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing mental health concerns, please consult a qualified healthcare provider.

This App is NOT:

Medical or psychological diagnosis or treatment
Professional therapy, counseling, or hypnotherapy for clinical conditions
Business consulting or financial advice
Substitute for professional services

6.3 AI-Generated Content (where available)

Where your version of the App includes AI-generated insights or reflections:

Insights are for informational and reflective purposes only
They are not professional medical, psychological, or business advice
We do not guarantee accuracy, completeness, or suitability of AI outputs

7. Email Communications

7.1 Service Emails (Required)

Account verification and security
Subscription billing and renewals
Important service announcements
Technical support responses

7.2 Marketing Emails (Optional)

With your explicit consent, we may send:

Tips for using the app effectively
New feature announcements
Creative content inspiration
Special offers or promotions

7.3 Your Email Rights

Easy Unsubscribe: One-click unsubscribe in every marketing email
Separate Consent: Marketing emails require separate opt-in
No Impact: Unsubscribing from marketing doesn’t affect your account
Frequency Control: Manage email preferences in app settings

8. Data and Privacy

8.1 Data Processing

Hypnosis audio streams from Cloudflare R2 via short-lived signed URLs; Cloudflare sees standard connection metadata but not your account details
Your account, listening history, and any reflections or insights are stored in our Supabase database (hosted in the EU)
Product analytics is provided by Mixpanel (EU-hosted) using pseudonymous identifiers; we do not send your reflection content to Mixpanel
Only if you use the optional voice reflection features: voice audio is transcribed in real time by Deepgram with zero audio retention, calls are orchestrated by Vapi with no retention after the session, responses and insights are generated by OpenAI (which does not train its models on customer API data), and text-to-speech is provided by Vapi, Cartesia, or OpenAI
Full details are available in our Privacy Policy, accessible from the App’s Settings screen

8.2 Your Data Rights

Delete your account and all data anytime
Export your data in standard formats
Control sharing of insights (default: private)
Request data corrections or clarifications

9. Service Availability

9.1 Service Provision

We aim for 99% uptime but cannot guarantee constant availability
Audio streaming and any AI features depend on third-party providers
Features may be updated, modified, or discontinued with notice
Internet connection required for full functionality

9.2 Technical Support

Support provided via surreal@surrealexperiments.com
Response time: 24-48 hours for non-urgent matters
No guarantee of technical support for modified or jailbroken devices

10. Limitation of Liability

10.1 Service Limitations

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, that AI outputs will be accurate or suitable for any purpose, or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the App
This includes (without limitation) lost profits, lost data, loss of goodwill, replacement costs, damages from reliance on AI-generated content, or harm arising from use of hypnosis audio contrary to the safety guidance in Section 6
Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim
We do not warrant that the App will meet your specific requirements
We are not responsible for content generated using our AI systems

10.2 UK Consumer Rights

Nothing in these Terms limits your statutory rights under UK consumer protection law, including:

Right to receive services as described
Right to cancel within cooling-off periods
Right to refunds for faulty digital content
Right to data protection under UK GDPR

11. Termination

11.1 Your Rights

Cancel subscription anytime through iOS Settings > Apple ID > Subscriptions
Delete your account and all associated data anytime via the in-app “Delete Account” button in Settings, or by emailing surreal@surrealexperiments.com
Stop using the App without penalty

11.2 Our Rights

We may suspend or terminate your access if you:

Violate these Terms
Use the App for illegal purposes
Abuse our AI systems or attempt unauthorized access
Fail to pay subscription fees

Notice: We will provide 30 days notice for non-urgent terminations.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where the failure results from causes beyond our reasonable control, including but not limited to: outages or failures of third-party providers we depend on (such as Apple, Cloudflare, Supabase, OpenAI, Vapi, or Deepgram), changes in those providers’ terms or pricing, governmental action or regulation, internet or telecommunications failures, natural disasters, war, terrorism, civil unrest, pandemics, or other events constituting force majeure.

In such circumstances, we will use reasonable efforts to communicate with affected users and to restore service or provide suitable alternatives where possible.

13. Indemnification

You agree to indemnify, defend, and hold harmless Surreal Digital LTD, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

Your use or misuse of the App
Your violation of these Terms
Your violation of any law or third-party right (including intellectual property, privacy, or publicity rights)
Any content you submit through the App, including content used in AI-generated outputs
Any decision or action you take in reliance on insights or content in the App

This indemnification obligation survives termination of these Terms and your use of the App.

14. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15. Entire Agreement and Waiver

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Surreal Digital LTD with respect to the App and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. No waiver of any provision shall be effective unless in writing and signed by us. No waiver of any breach shall constitute a waiver of any subsequent breach.

16. Changes to Terms

16.1 Updates

We may update these Terms with 30 days notice
Continued use after changes constitutes acceptance
Material changes require your explicit consent
Previous versions available upon request

17. Governing Law and International Compliance

17.1 Governing Law

These Terms and any dispute arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

This choice of law does not deprive you of the protection of mandatory consumer protection rules available to you under the law of your country of residence (for example, GDPR rights for UK/EU users, CCPA rights for California residents, Australian Consumer Law guarantees for Australian users). Those rights apply regardless of these Terms.

17.2 Dispute Resolution

Primary Contact: surreal@surrealexperiments.com — please reach out to us first so we can try to resolve any issue directly.

Exclusive Jurisdiction: All disputes arising out of or in connection with these Terms shall be brought exclusively in the courts of England and Wales, except where mandatory local consumer protection law preserves your right to bring the dispute in the courts of your country of residence.

Where alternative dispute resolution is available and appropriate, we may mutually agree to use it before commencing litigation.

17.3 Consumer Protection Compliance

These Terms comply with:

UK: Consumer Rights Act 2015, Digital Markets, Competition and Consumers Act
EU: Digital Services Act, Consumer Rights Directive
US: Federal Trade Commission Act, state consumer protection laws
Canada: Consumer Protection Acts (provincial)
Australia: Australian Consumer Law
New Zealand: Consumer Guarantees Act, Fair Trading Act

18. Contact Information

Legal Notices: Surreal Digital LTD
167–169 Great Portland Street, 5th Floor
London, W1W 5PF, United Kingdom
Email: surreal@surrealexperiments.com
Company Number: 12968612

Questions about these Terms? Contact us at surreal@surrealexperiments.com.

Last Updated: 11th August 2026 · Version: 1.2