Terms & Conditions

Surreal Coach App

Effective Date: 28th May 2026

1. About These Terms

These Terms and Conditions (“Terms”) govern your use of the Surreal Coach mobile application (“App”) operated by Surreal Digital LTD (“Company,” “we,” “us,” or “our”).

2. Service Description

Surreal Coach is an AI coaching application that:

Provides AI-powered coaching conversations via voice and text
Uses artificial intelligence to help users gain clarity and overcome limiting beliefs
Generates insights from coaching conversations
Stores conversation transcripts and insights privately

Age Requirement: You must be at least 18 years old to use this App. The App explores emotional and reflective material that requires adult judgment.

3. Subscription Terms

3.1 Subscription Plans

Free Trial: 3 days of full access
Monthly Subscription: £22.00 per month (prices vary by local currency)

Prices are converted to your local currency and charged through Apple’s App Store in your region.

3.2 Auto-Renewal (International Consumer Rights Compliant)

IMPORTANT: Your subscription automatically renews unless cancelled at least 24 hours before the current period ends.

Your Cancellation Rights (Varies by Region):

UK/EU Users:

14-Day Cooling Off Period: Cancel within 14 days for full refund
Easy Cancellation: Cancel anytime through iOS Settings > Apple ID > Subscriptions
No Penalty Cancellation: Cancel without providing reasons

US Users:

Cancel Anytime: No cooling-off period required, but Apple may provide refunds at their discretion
State-Specific Rights: California, New York, and other states may have additional protections

Canadian Users:

Provincial Rights: Consumer protection varies by province
Federal Rights: Protection under Consumer Contracts Regulations where applicable

Australian/New Zealand Users:

Consumer Guarantee: Rights under Australian Consumer Law and New Zealand Consumer Guarantees Act
Cooling-Off Periods: May apply under Distance Selling/E-commerce regulations

All Users:

Apple’s Refund Policy: All refunds processed through Apple’s standard procedures
Technical Issues: Pro-rata refunds available if service cannot be delivered

3.3 Refund Policy

EU/UK: 14-day withdrawal right for digital services
Australia: Consumer guarantees for digital products that don’t work as described
US: Apple’s standard refund policy applies, with additional state protections
Canada: Provincial consumer protection laws apply
New Zealand: Consumer Guarantees Act protections for digital services

All refund requests processed through Apple’s App Store refund system.

4. Acceptable Use

4.1 Permitted Use

Personal AI coaching, self-reflection, and self-discovery
Gaining clarity, breaking patterns, and overcoming limiting beliefs
Decision-making support and trusting your intuition
Exploring dreams, symbols, art, and creative projects for personal meaning
Emotional processing and somatic (body-based) awareness
Action planning, accountability, and overcoming procrastination

4.2 Prohibited Use

Creating content that violates platform terms of service
Generating harmful, abusive, or illegal content
Attempting to reverse engineer our AI systems
Sharing accounts or login credentials
Commercial resale of generated content without proper licensing

5. Intellectual Property

5.1 Your Content and Generated Content

Ownership: You retain full ownership of all voice recordings, text submissions, and AI-generated content
Generated Content License: Content created through our AI systems belongs to you
Commercial Use: You may use generated content for any legitimate business purpose
No Attribution Required: You are not required to credit Surreal Coach when using generated content
Referral Program: You may earn credits for referring new users (terms apply)

Important: While you own the generated content, you are responsible for ensuring it complies with platform terms of service where you share it.

5.2 Our Content

The App, AI systems, and prompts are owned by Surreal Digital LTD
You receive a limited, non-transferable license to use the App
You may not copy, modify, or distribute our proprietary technology

6. AI and Content Disclaimers

6.1 AI-Generated Content

IMPORTANT DISCLAIMERS:

AI-generated insights are for informational and creative purposes only
Content suggestions are not professional medical, psychological, or business advice
We do not guarantee accuracy, completeness, or suitability of AI outputs
Users are responsible for reviewing and editing all generated content before use

6.2 Not Professional Services

This app is for educational and self-discovery purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing mental health concerns, please consult a qualified healthcare provider.

This App is NOT:

Medical or psychological diagnosis or treatment
Professional therapy or counseling
Business consulting or financial advice
Substitute for professional services

7. Email Communications

7.1 Service Emails (Required)

Account verification and security
Subscription billing and renewals
Important service announcements
Technical support responses

7.2 Marketing Emails (Optional)

With your explicit consent, we may send:

Tips for using the app effectively
New feature announcements
Creative content inspiration
Special offers or promotions

7.3 Your Email Rights

Easy Unsubscribe: One-click unsubscribe in every marketing email
Separate Consent: Marketing emails require separate opt-in
No Impact: Unsubscribing from marketing doesn’t affect your account
Frequency Control: Manage email preferences in app settings

8. Data and Privacy

8.1 Data Processing

Voice audio is transcribed in real time by Deepgram with zero audio retention; we do not store your raw audio
Voice calls are orchestrated by Vapi; session state is held temporarily during the call and not retained after
Coach responses and insights are generated by OpenAI (gpt-4o-mini / gpt-4o); OpenAI does not train its models on customer API data
Text-to-speech is provided by Vapi, Cartesia, or OpenAI depending on the coach you selected
Text transcriptions and insights are stored in our Supabase database (hosted in the EU)
Product analytics is provided by Mixpanel using pseudonymous identifiers; we do not send your conversation content to Mixpanel
Full details are available in our Privacy Policy, accessible from the App’s Settings screen

8.2 Your Data Rights

Delete your account and all data anytime
Export your data in standard formats
Control sharing of insights (default: private)
Request data corrections or clarifications

9. Service Availability

9.1 Service Provision

We aim for 99% uptime but cannot guarantee constant availability
AI services depend on third-party providers
Features may be updated, modified, or discontinued with notice
Internet connection required for full functionality

9.2 Technical Support

Support provided via surreal@surrealexperiments.com
Response time: 24-48 hours for non-urgent matters
No guarantee of technical support for modified or jailbroken devices

10. Limitation of Liability

10.1 Service Limitations

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, that AI outputs will be accurate or suitable for any purpose, or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the App
This includes (without limitation) lost profits, lost data, loss of goodwill, replacement costs, or damages from reliance on AI-generated content
Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim
We do not warrant that the App will meet your specific requirements
We are not responsible for content generated using our AI systems

10.2 UK Consumer Rights

Nothing in these Terms limits your statutory rights under UK consumer protection law, including:

Right to receive services as described
Right to cancel within cooling-off periods
Right to refunds for faulty digital content
Right to data protection under UK GDPR

11. Termination

11.1 Your Rights

Cancel subscription anytime through iOS Settings > Apple ID > Subscriptions
Delete your account and all associated data anytime via the in-app “Delete Account” button in Settings, or by emailing surreal@surrealexperiments.com
Stop using the App without penalty

11.2 Our Rights

We may suspend or terminate your access if you:

Violate these Terms
Use the App for illegal purposes
Abuse our AI systems or attempt unauthorized access
Fail to pay subscription fees

Notice: We will provide 30 days notice for non-urgent terminations.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where the failure results from causes beyond our reasonable control, including but not limited to: outages or failures of third-party providers we depend on (such as OpenAI, Vapi, Deepgram, Apple, or Supabase), changes in those providers’ terms or pricing, governmental action or regulation, internet or telecommunications failures, natural disasters, war, terrorism, civil unrest, pandemics, or other events constituting force majeure.

In such circumstances, we will use reasonable efforts to communicate with affected users and to restore service or provide suitable alternatives where possible.

13. Indemnification

You agree to indemnify, defend, and hold harmless Surreal Digital LTD, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

Your use or misuse of the App
Your violation of these Terms
Your violation of any law or third-party right (including intellectual property, privacy, or publicity rights)
Any content you submit through the App, including content used in AI-generated outputs
Any decision or action you take in reliance on AI-generated insights or coaching content

This indemnification obligation survives termination of these Terms and your use of the App.

14. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15. Entire Agreement and Waiver

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Surreal Digital LTD with respect to the App and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. No waiver of any provision shall be effective unless in writing and signed by us. No waiver of any breach shall constitute a waiver of any subsequent breach.

16. Changes to Terms

16.1 Updates

We may update these Terms with 30 days notice
Continued use after changes constitutes acceptance
Material changes require your explicit consent
Previous versions available upon request

17. Governing Law and International Compliance

17.1 Governing Law

These Terms and any dispute arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

This choice of law does not deprive you of the protection of mandatory consumer protection rules available to you under the law of your country of residence (for example, GDPR rights for UK/EU users, CCPA rights for California residents, Australian Consumer Law guarantees for Australian users). Those rights apply regardless of these Terms.

17.2 Dispute Resolution

Primary Contact: surreal@surrealexperiments.com — please reach out to us first so we can try to resolve any issue directly.

Exclusive Jurisdiction: All disputes arising out of or in connection with these Terms shall be brought exclusively in the courts of England and Wales, except where mandatory local consumer protection law preserves your right to bring the dispute in the courts of your country of residence.

Where alternative dispute resolution is available and appropriate, we may mutually agree to use it before commencing litigation.

17.3 Consumer Protection Compliance

These Terms comply with:

UK: Consumer Rights Act 2015, Digital Markets, Competition and Consumers Act
EU: Digital Services Act, Consumer Rights Directive
US: Federal Trade Commission Act, state consumer protection laws
Canada: Consumer Protection Acts (provincial)
Australia: Australian Consumer Law
New Zealand: Consumer Guarantees Act, Fair Trading Act

18. Contact Information

Legal Notices: Surreal Digital LTD
First Floor, 85 Great Portland Street
London W1W 7LT, United Kingdom
Email: surreal@surrealexperiments.com
Company Number: 12968612

Questions about these Terms? Contact us at surreal@surrealexperiments.com.

Last Updated: 28th May 2026 · Version: 1.1