Privacy Policy

Surreal Guide App

Effective Date: 25th August 2025

Welcome to Surreal Guide App (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

We may collect information about you in various ways. The information we may collect via the App includes:

Personal Data: When you register with the App or use certain features, we may collect personally identifiable information, such as your name, email address, and other contact information.

Usage Data: We may automatically collect certain information when you access the App, including your device type, operating system, IP address, browsing actions, and usage patterns.

User-Generated Content: Any insights, content, or other materials you create or upload within the App.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the App
  • Improve, personalize, and expand the App’s features
  • Understand and analyze how you use the App
  • Develop new products, services, features, and functionality
  • Communicate with you for customer service, updates, and promotional purposes
  • Process your transactions and manage your account
  • Send you push notifications (which you can opt out of)
  • Find and prevent fraud

3. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf.

For Legal Purposes: We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.

With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

7. Third-Party Services

The App may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

11. Push Notifications

We may send you push notifications through the App. You can opt out of receiving these notifications by changing your notification settings on your device or within the App settings.

12. Location Information

We may request access to your device’s location information to provide location-based features. You can disable location services in your device settings, but this may limit certain App functionality.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

14. Do Not Track Signals

We do not currently respond to Do Not Track (DNT) browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

15. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Surreal Guide App
Email: surreal@surrealexperiments.com
Address: Surreal Digital LTD, First Floor, 85 Great Portland Street, W1W 7LT, London, UK

16. Acceptance of This Policy

By using the App, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.