Terms & Conditions

Surreal Guide App

Effective Date: 25th August 2025

1. About These Terms

These Terms and Conditions (“Terms”) govern your use of the Surreal Guide mobile application (“App”) operated by Surreal Digital LTD (“Company,” “we,” “us,” or “our”).

2. Service Description

Surreal Guide is an AI guiding application that:

Provides AI-powered guiding conversations via voice and text
Uses artificial intelligence to help users gain clarity and overcome limiting beliefs
Generates insights from guiding conversations
Stores conversation transcripts and insights privately

Age Requirement: You must be at least 16 years old to use this App.

3. Subscription Terms

3.1 Subscription Plans

Free Trial: 7 days of full access
Monthly Subscription: £33.00 per month (prices vary by local currency)

Note: Prices are converted to your local currency and charged through Apple’s App Store in your region.

3.2 Auto-Renewal (International Consumer Rights Compliant)

IMPORTANT: Your subscription automatically renews unless cancelled at least 24 hours before the current period ends.

Your Cancellation Rights (Varies by Region):

UK/EU Users:

14-Day Cooling Off Period: Cancel within 14 days for full refund
Easy Cancellation: Cancel anytime through iOS Settings > Apple ID > Subscriptions
No Penalty Cancellation: Cancel without providing reasons

US Users:

Cancel Anytime: No cooling-off period required, but Apple may provide refunds at their discretion
State-Specific Rights: California, New York, and other states may have additional protections

Canadian Users:

Provincial Rights: Consumer protection varies by province
Federal Rights: Protection under Consumer Contracts Regulations where applicable

Australian/New Zealand Users:

Consumer Guarantee: Rights under Australian Consumer Law and New Zealand Consumer Guarantees Act
Cooling-Off Periods: May apply under Distance Selling/E-commerce regulations

All Users:

Apple’s Refund Policy: All refunds processed through Apple’s standard procedures
Technical Issues: Pro-rata refunds available if service cannot be delivered

3.3 Refund Policy

International Refund Rights:

EU/UK: 14-day withdrawal right for digital services
Australia: Consumer guarantees for digital products that don’t work as described
US: Apple’s standard refund policy applies, with additional state protections
Canada: Provincial consumer protection laws apply
New Zealand: Consumer Guarantees Act protections for digital services

All refund requests processed through Apple’s App Store refund system.

4. Acceptable Use

4.1 Permitted Use

You may use the App for:

Personal AI guiding and self-reflection
Gaining clarity and overcoming limiting beliefs
Private storage of insights and conversation transcripts

4.2 Prohibited Use

You may NOT use the App for:

Creating content that violates platform terms of service
Generating harmful, abusive, or illegal content
Attempting to reverse engineer our AI systems
Sharing accounts or login credentials
Commercial resale of generated content without proper licensing

5. Intellectual Property

5.1 Your Content and Generated Content

Ownership: You retain full ownership of all voice recordings, text submissions, and AI-generated content
Generated Content License: Content created through our AI systems belongs to you
Commercial Use: You may use generated content for any legitimate business purpose
No Attribution Required: You are not required to credit Surreal Flow when using generated content
Referral Program: You may earn credits for referring new users (terms apply)

Important: While you own the generated content, you are responsible for ensuring it complies with platform terms of service where you share it (Instagram, LinkedIn, etc.).

5.2 Our Content

The App, AI systems, and prompts are owned by Surreal Digital LTD
You receive a limited, non-transferable license to use the App
You may not copy, modify, or distribute our proprietary technology

6. AI and Content Disclaimers

6.1 AI-Generated Content

IMPORTANT DISCLAIMERS:

AI-generated insights are for informational and creative purposes only
Content suggestions are not professional medical, psychological, or business advice
We do not guarantee accuracy, completeness, or suitability of AI outputs
Users are responsible for reviewing and editing all generated content before use

6.2 Not Professional Services

This app is for educational and self-discovery purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing mental health concerns, please consult a qualified healthcare provider.

This App is NOT:

Medical or psychological diagnosis or treatment
Professional therapy or counseling
Business consulting or financial advice
Substitute for professional services

If you need professional help, please consult qualified practitioners.

7. Email Communications

7.1 Service Emails (Required)

We send essential emails for:

Account verification and security
Subscription billing and renewals
Important service announcements
Technical support responses

7.2 Marketing Emails (Optional)

With your explicit consent, we may send:

Tips for using the app effectively
New feature announcements
Creative content inspiration
Special offers or promotions

7.3 Your Email Rights

Easy Unsubscribe: One-click unsubscribe in every marketing email
Separate Consent: Marketing emails require separate opt-in
No Impact: Unsubscribing from marketing doesn’t affect your account
Frequency Control: Manage email preferences in app settings

8. Data and Privacy

8.1 Data Processing

Voice recordings are processed but NOT permanently stored
Text transcriptions are saved to your private account
We use OpenAI and Anthropic services for AI processing
Full details are available in our Privacy Policy, accessible from the App’s Settings screen

8.2 Your Data Rights

Delete your account and all data anytime
Export your data in standard formats
Control sharing of insights (default: private)
Request data corrections or clarifications

9. Service Availability

9.1 Service Provision

We aim for 99% uptime but cannot guarantee constant availability
AI services depend on third-party providers
Features may be updated, modified, or discontinued with notice
Internet connection required for full functionality

9.2 Technical Support

Support provided via surreal@surrealexperiments.com
Response time: 24-48 hours for non-urgent matters
No guarantee of technical support for modified or jailbroken devices

10. Limitation of Liability

10.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

We are not liable for indirect, consequential, or punitive damages
Our total liability is limited to the amount you paid for the service
We do not warrant that the App will meet your specific requirements
We are not responsible for content generated using our AI systems

10.2 UK Consumer Rights

Nothing in these Terms limits your statutory rights under UK consumer protection law, including:

Right to receive services as described
Right to cancel within cooling-off periods
Right to refunds for faulty digital content
Right to data protection under UK GDPR

11. Termination

11.1 Your Rights

Cancel subscription anytime through iOS Settings
Delete account anytime through App settings
Stop using the App without penalty

11.2 Our Rights

We may suspend or terminate your access if you:

Violate these Terms
Use the App for illegal purposes
Abuse our AI systems or attempt unauthorized access
Fail to pay subscription fees

Notice: We will provide 30 days notice for non-urgent terminations.

12. Changes to Terms

12.1 Updates

We may update these Terms with 30 days notice
Continued use after changes constitutes acceptance
Material changes require your explicit consent
Previous versions available upon request

13. Governing Law and International Compliance

13.1 Governing Law by Region